The complaint eforms in EMPro (formerly called Lagan) complaint cases have changed…
Why have they changed?
All electronic forms in EMPro have been transitioned to a new form called Verint Online Form (VOF). The complaint eforms are included in this transition.
What are the benefits?
- the two current eforms (frontline and closure) will be replaced with one form
- much of the information captured is the same
- you can now search for the complainant’s record in the form
- the details of the complaint can now be better captured
- the form is more dynamic which will reduce keying errors
Need any further information?
If you need further support, read the complaint logging guide is available on the complaint page in Connects.
