Scroll Top

Are you worried about a vulnerable adult

Help us protect vulnerable people in our community during the pandemic.

Illness, or disability, can make an individual reliant upon others for help and support.

In some cases, reliance can increase vulnerability to abuse and exploitation when trust is abused. People over the age of 16, who fall into this group, are sometimes referred to as adults at risk of harm.

Harm can be in different forms: physical, psychological like bullying or verbal abuse, neglect, financial exploitation or sexual abuse.

Vulnerable people at risk could be someone who, through mental or physical disability:

is unable to live unsupported alone
cannot deal with their own financial affairs
has suffered or is suffering physical or emotional abuse
has been or is being financially exploited
poses a danger to themselves or others
If you have concerns that a vulnerable adult may be at risk, then please contact our Adult Support and Protection team on:

01294 310005 (Three Towns)
01294 310300 (Irvine & Kilwinning)
01505 684551 (Garnock Valley)
01475 687592 (Largs)

Lines are open Monday to Thursday 9am – 4.45pm and Friday 9am–4.30pm. The out of hours number is: 0800 328 7758.

If the person is in immediate danger or in an emergency situation, call Police Scotland on 999. For non-emergency situations call 101.

Here’s a quick snapshot of what we’ve learned so far.

Most of those responding access Connects regularly, with 80% visiting the pages at least once a week.

The majority use Connects to find:


We asked what people liked about Connects

We were able to identify the following recurring themes in the responses:

‘one-stop-shop’ for information
user friendly
easy to access
clear layout and navigation
good search engine

We asked what people disliked about Connects

There were recurring themes in the responses to this question too:

difficulties navigating the site
problems with the search engine
not being able to find things, like contact details or documents when not sure of its exact name
out of date information

We asked what people would like to see added to Connects?

We received lots of great suggestions for consideration with the most common being:

personalisation to allow the user to have most used items on display first
an up-to-date directory (names, job descriptions, responsibilities, team structure and contact details) allowing people to quickly and easily find the right person for the job/enquiry

What happens next?

We will identify ways that we can deliver an intranet that addresses the issues raised and adds value to the organisation. A key part of this will be re-examining the site’s navigation and structure. We will be running tests with colleagues and will be in touch with the 41% of you that said you’d be happy to help with testing.

“Like everyone, we faced unprecedented circumstances, however, our teaching and support staff used their skills, knowledge and experience to act, react and respond to the situation we found ourselves in.

– Caroline Amos, Head of Education

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.