Scroll Top

Caring staff go the extra mile during pandemic

North Ayrshire Health and Social Care Partnership’s Care at Home service has been going to extraordinary lengths to provide continued support to some of the most vulnerable people in our communities during the Covid-19 pandemic.

The team, which currently cares for more than 5,000 residents, has gone above and beyond since the start of the outbreak, providing the support that enables people to remain independent in their own homes, while also facing many extra challenges brought about by the pandemic.

Using PPE to protect both service users and staff, carers have not only continued to help with daily tasks, but have also taken on a number of additional roles.

With social isolation affecting many of our older people at the moment, the team has been using technology to keep service users in touch with their family members when they can’t see them in person, and where family or friends would normally provide additional support but are unable to do so due to self-isolation, carers have stepped in to cover additional tasks.

The team has also been carrying out extra visits to check on service users who have been affected by the temporary closure of day centres, providing lunch visits where required and signposting to additional services where necessary.

And a group of Care at Home staff who were themselves in the shielding category have been busy providing a valuable telephone befriending service to residents cared for by the team.

One staff member for the Care at Home team said: “While this has been a challenging time for us all, knowing that we are helping people through this very difficult time by offering reassurance and comfort has made it all worthwhile.

“Assisting our service users to contact relatives if needed can be just as important as delivering care, and being able to put a smile on their faces has been lovely.

“While it has been difficult at times, we’ve all just been getting on with it, and if anyone has concerns we pull together as a team to talk about it. It’s given us a different outlook on life and work.”

The Care at Home service is currently recruiting a number of new staff members to join their busy teams across North Ayrshire.

If you have a friend or family member who is caring and compassionate and might be interested in applying, please direct them to the MyJobScotland portal and ask them to search for North Ayrshire Council.

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.