Here’s a quick snapshot of what we’ve learned so far.

Most of those responding access Connects regularly, with 80% visiting the pages at least once a week.

The majority use Connects to find:

information
documents
people

We asked what people liked about Connects

We were able to identify the following recurring themes in the responses:

‘one-stop-shop’ for information
user friendly
easy to access
clear layout and navigation
good search engine

We asked what people disliked about Connects

There were recurring themes in the responses to this question too:

difficulties navigating the site
problems with the search engine
not being able to find things, like contact details or documents when not sure of its exact name
out of date information

We asked what people would like to see added to Connects?

We received lots of great suggestions for consideration with the most common being:

personalisation to allow the user to have most used items on display first
an up-to-date directory (names, job descriptions, responsibilities, team structure and contact details) allowing people to quickly and easily find the right person for the job/enquiry

What happens next?

We will identify ways that we can deliver an intranet that addresses the issues raised and adds value to the organisation. A key part of this will be re-examining the site’s navigation and structure. We will be running tests with colleagues and will be in touch with the 41% of you that said you’d be happy to help with testing.