North Ayrshire Council is exploring new solutions for our telephony. As our current contract reaches renewal, IT Services is leading a project to transition from our existing on-premises system to a modern, cloud-based solution.
IT’s goal is to integrate mobile phone users and promote a single-device policy wherever possible, ensuring the most efficient use of telephony within the council.
The aim is to ensure our new system delivers numerous benefits, including enhanced scalability, reliability, and security, while also reducing the need for extensive hardware and maintenance.
Once implemented, our telephony system will be optimised to meet both current and future needs, driving efficiencies and fostering a robust telephony ecosystem.
To ensure our telephony infrastructure is as accurately optimised as possible, IT need your feedback.
Your input will be invaluable in helping us tailor the system to meet our requirements effectively. Please complete this form to help us understand your telephony requirements.
The team look forward to the positive impact this project will bring to all users.
